Order & Delivery

General

Co-operative Pirta ja Yrtti, vat-number FI27104336 sells the products of Vegan Vortex.

Vegan Vortex brand and online shop are a part of co-operative`s business structure.

We sell products to legal aged people worldwide.

Ordering from webshop

Products are ordered from the web shop by following steps:

– Select a product by clicking the “ADD TO CART” button,

– from the cart view, click the “CHECKOUT” button,

– provide personal information; select a delivery and payment method

– confirm and complete the payment.

You will receive an order confirmation to your e-mail.

Payment methods

Products and postage are payed in connection of order. We use Bambora PayForm (Paybyway Oy) as our payment intermediary. Payments proceeds through Bambora`s online service, so there will be a Bambora or PayForm as a payment receiver in your invoice or bank statement. Bambora transmits payments to web merchant. Making payments is safe because Bambora is using encrypted internet access while processing transactions. Merchant is responsible for all the commitments/obligations of the web shop.

You can make your order payment in PayForm with Finnish online bank account (Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken), with Mobile pay or credit/debit card (MobilePay, Visa-, Visa Debit-, Visa Electron-, MasterCard- ja Debit MasterCard). 

Contact information of Bambora PayForm, Paybyway Oy
Laserkatu 6, 53850 Lappeenranta
E-mail:
payform@bambora.com
Phone: +35829 300 5050

https://www.bambora.com


Delivery and delivery costs

 We deliver your order as a letter or a package, depending of the size and weight.

The goods are shipped within 1-4 working days from the order by Finnish Post. Orders from outside Finland are delivered by air mail and the delivery time is usually approximately 1-2 weeks.

The delivery costs include shipping and packing. The delivery costs can be viewed once you’ve chosen the shipping method in the shopping cart. We deliver our orders as post packages or letters, depending on the size of the package. Only a post package can be tracked with the tracking codes. For more info on the package options, prices and delivery methods please see: http://www.posti.fi/.

Return policy and cancellation

Please take a careful look at our size chart, so we could avoid unnecessary returns or exchanges. Our products have 14 days return/exchange right. Return/exchange right includes only products which are unused and in good, vendible condition. If you wish to return or exchange our products, please contact us with an e-mail info@veganvortex.fi.

Order cancellation is possible if we haven’t shipped out your order yet. If you wish to cancel your order please get in touch with us by an e-mail info@veganvortex.fi.

The customer is allowed to cancel the order and receive full refund if the order is not yet shipped.

Problems with delivery or faulty products

In case product has gone missing or it has been defective during the transport, report irregular transport or faulty products within 14 days. If the package is damaged, make a complaint to package delivery Company as soon as possible.


Other things to notice

We deduct a right to change our terms of service. Get to know our valid terms of service before you place an order.